Frequently Asked Question

Which countries do you ship to?

We ship to over 100 countries through our delivery partners.

How much does delivery cost? ​

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. Please do check out the offers where we offer free shipment above certain cart values.

When will my order be delivered?

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

Can I track my order?

Tracking is available on some Standard Delivery services and on all Express Delivery serivices. You’ll receive a shipping confirmation email with a tracking link for your parcel so you can follow its journey.

What if I am not there when my parcel arrive?

If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Can I return an online order item? ​

Yes. Orders made online which you would like to return, need to be returned to the online returns address provided. Terms and conditions apply.

 
Can I return a sale item? ​

Yes, and the item price will be refunded back to you. Please note that amount refunded will be the discounted SALE price and not the original price.​

 
How do I returns a product?

Fill out the returns form on your delivery note marking the items to return, reason for returning and whether you’d like to exchange or a refund.

 
How do I return or exchange an unwanted item?​

As long as an item is still in its original condition. If we notice an unusual pattern of returns activity that doesn’t sit right, we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

 
Can I exchange my item?

We do offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order.

 
Till when you accept returns? ​

We accept returns within 14 days after the receipt of your delivery. We don’t accept returns for unwanted items after the relevant returns period above.

Will my postage be refunded if I return all the items from my order? ​

Delivery charge is only refunded under cancelled orders before the item was shipped out.​

 
Where do I send my returns? ​

You may send the returns to 145, B.C. Lines, Mall Road. Meerut Cantt-250001, Uttar Pradesh (INDIA) or to the return address mentioned on product slip.

 
How long does it take for you to refund me if I return some items?​

Once we receive the returned items, please allow up to 14 days for us to process your returns. You should receive an email once it has been processed. If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch with our support team via mail or call.

Order Placement & Cancellation

Where is your size guide displayed?

 Click on the Size Guide button on each product page Description or in footer part of the page.

 
Where can I find your care instructions?

Always read the care label and washing
instructions before washing your clothes. Wash Care instructions are mention in description of each Product.

 
I’ve received an incorrect item in my order, what do I do?

If you’ve received something you haven’t ordered, please send it back to us and we’ll refund you as soon as it arrives back at our warehouse.

 
Can I cancel my order after I’ve placed it?

 There are varying time limits in which you can cancel your order. 

• Standard Delivery options – 12 Hoursafter completing your order.
• Express Delivery options – 30 minutesafter completing your order.

When will my money be available if I’ve cancelled an order?

We don’t take the money until your order has been confirmed. It may take up to 15 working days for your bank or card issuer to make your funds available to you again.

 
I placed and order but did not not receive and e-mail confirmation.

All orders placed by you will reflect in “My Account” section of top menu bar. If you have placed an order but neither it is reflecting in My Account section and not you have received order confirmation email from us, please feel free to contact our support team or write to support@lakasha.com​

How do I place an order?

• Click Add to Cart button to place the item you want to buy.
• Once you have finished shopping, click on the cart icon to view the items in your bag and to pay.
• If you have a coupon code or voucher to spend, you’ll need to enter this under the Coupon Code
• You will then be taken to the Confirm and Pay page.

Note: Register/Login with a valid e-mail address and get flat 5% off on first purchase ever with La Kasha.

• Review and confirm the items in your order.
• Confirm your payment method and Place Order.
• An email confirmation will be sent to your registered email address to let you know your order details.

Which payment methods do you accept?​

We accept payment through PayPal, Visa card, Discover card, Mastercard and Razorpay.

 
Do I need PayPal account for making payments?​

PayPal accept credit card, debit card, bank account or other payment methods with or without PayPal account.​

I have query or issue not addressed in this FAQ​

Payment Query