Frequently Asked Question
We ship to over 100 countries through our delivery partners.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. Please do check out the offers where we offer free shipment above certain cart values.
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
Tracking is available on some Standard Delivery services and on all Express Delivery serivices. You’ll receive a shipping confirmation email with a tracking link for your parcel so you can follow its journey.
If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Placing an order is easy! Simply browse our collection, select your desired item, choose the size and quantity, then click “Add to Cart.” When you’re ready, go to your cart and click “Checkout.” Fill in your shipping and payment details, review your order, and confirm your purchase. You’ll receive a confirmation email shortly after.
We accept payment through PayPal, Visa card, Discover card, Mastercard and Razorpay.
If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If it’s not there, make sure you entered the correct email address at checkout. Still can’t find it? Contact our customer support team with your name and order details — we’ll be happy to help you confirm your order.
Once your order is placed successfully, you will see an order confirmation message on the screen and receive a confirmation email with your order details. If you don’t receive the email, check your spam folder or contact our support team to confirm your order status.
If your order hasn’t been shipped yet, we may be able to update the shipping address. Please contact our customer support team as soon as possible with your order number and the correct address. Once the order is dispatched, we won’t be able to make any changes.
If an item is out of stock, it will be marked as “Sold Out” on the product page. You can sign up for restock notifications if the option is available, or check back later as we regularly update our inventory. For limited editions or seasonal items, restocks may not always be guaranteed.
We’re sorry for the inconvenience. If your order arrives damaged or you receive the wrong item, please contact our customer support within 48 hours of delivery. Include your order number and clear photos of the issue. We’ll make it right by offering a replacement, exchange, or refund as quickly as possible.
We offer standard and express shipping options. During checkout, you can choose the method that best suits your needs based on delivery speed and cost. Shipping availability and times may vary depending on your location. All available options will be clearly displayed at checkout.
Delivery times depend on your location and the shipping method selected at checkout. Standard shipping typically takes 5–7 business days, while express shipping may take 2–4 business days. Once your order is shipped, you’ll receive a tracking link to monitor its progress. Please note that delays may occur during holidays or peak seasons.
Shipping costs vary based on your location, the shipping method selected, and the total weight of your order. You can view the exact shipping fee at checkout before completing your purchase. We may also offer free shipping on orders over a certain amount—check our website or promotions for current offers.
Yes, we offer express or expedited shipping options for faster delivery. You can choose your preferred shipping method at checkout. Delivery times and costs will vary based on your location and the option selected. All available shipping methods will be clearly listed during the checkout process.Yes, we offer express or expedited shipping options for faster delivery. You can choose your preferred shipping method at checkout. Delivery times and costs will vary based on your location and the option selected. All available shipping methods will be clearly listed during the checkout process.
We offer a wide range of sizes to suit different body types. Available sizes may vary depending on the item, but generally range from XS to 5XL. Each product page includes a size chart to help you find the best fit. If you’re unsure, feel free to contact our support team for sizing guidance.
We strive to ensure that all product images accurately represent the item you’ll receive. However, slight variations in color may occur due to lighting, photography, or your screen settings. Rest assured, the style, design, and quality remain true to what is shown.
You can reach our customer service team through the “Contact Us” page on our website. You may also email us directly or use the live chat feature (if available). We’re here to help with any questions or concerns and aim to respond within 24–48 hours.
You can leave feedback or a review by visiting the product page of the item you purchased. Scroll down to the review section, click “Write a Review,” and share your experience. We appreciate your feedback—it helps us improve and helps other customers make informed decisions.
Our customer service team is available Monday to Saturday, from 10:00 AM to 7:00 PM (IST). We are closed on Sundays and public holidays. Feel free to reach out during working hours, and we’ll do our best to assist you promptly.
We take your privacy seriously. All customer data is collected, stored, and processed securely in accordance with our Privacy Policy. We use your information only to process orders, improve your shopping experience, and communicate important updates. We never share your personal details with third parties without your consent. For more information, please refer to our full Privacy Policy available on our website.
Our Terms and Conditions outline how you can use our website and services, including rules on user conduct, intellectual property, privacy, and liability. By using our platform, you agree to follow these terms.
You can read the full Terms and Conditions here ←
No, we operate entirely online and do not have a physical store location at this time.
We occasionally offer special discounts or promotions. Please check our website or subscribe to our newsletter to stay updated on current offers.
Can I return an online order item?
Yes. Orders made online which you would like to return, need to be returned to the online returns address provided. Terms and conditions apply.
Can I return a sale item?
Yes, and the item price will be refunded back to you. Please note that amount refunded will be the discounted SALE price and not the original price.
How do I returns a product?
Fill out the returns form on your delivery note marking the items to return, reason for returning and whether you’d like to exchange or a refund.
How do I return or exchange an unwanted item?
As long as an item is still in its original condition. If we notice an unusual pattern of returns activity that doesn’t sit right, we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
Can I exchange my item?
We do offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order.
Till when you accept returns?
We accept returns within 14 days after the receipt of your delivery. We don’t accept returns for unwanted items after the relevant returns period above.
Will my postage be refunded if I return all the items from my order?
Delivery charge is only refunded under cancelled orders before the item was shipped out.
Where do I send my returns?
You may send the returns to 145, B.C. Lines, Mall Road. Meerut Cantt-250001, Uttar Pradesh (INDIA) or to the return address mentioned on product slip.
How long does it take for you to refund me if I return some items?
Once we receive the returned items, please allow up to 14 days for us to process your returns. You should receive an email once it has been processed. If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch with our support team via mail or call.