You can find the expected delivery dates for your order at checkout before you make payment and on your invoice once it is emailed.

• Standard orders take 6-12 business days to process and receive. 

• Processing time generally takes 3-4 business days and transit time is 6-8 business days.

• Express orders ship within 5-8 business days and will usually arrive by the 7th business day.

• Actual transit time will vary depending on shipping company, customs clearance and unforeseen circumstances.

• All dates are according to business days and do not include holidays and weekends. 

LOST/STOLEN/DAMAGED PACKAGE:

Shipping companies do not always require a signature at delivery. Please use the tracking information emailed to you and watch out for delivery of your package

If your package shows delivered and you did not receive the package:

• Please check with others in your household, neighbors and your leasing office.

• If you still can’t locate your package, customer is responsible for contacting the shipping company and opening a trace. A trace allows the driver who delivered your package to re-trace his steps and confirm where the package was left.

• Opening a trace can take up to 5 business days. Once complete, if the package is not found, please contact La Kasha and we will take from there.

• Packages will not be replaced or refunded until the shipping company 

   All of your items are made to order, inspected by our quality control team and packaged with love. But damaged packages due to mishandling in transit or by customs can happen. In cases like this, be sure to keep the packaging and take photos of it so that we can file a claim for any damaged items. Contact support@lakasha.com and we will assist you

REFUSED & RETURNED PACKAGE:

The cost of refusing a package is double the cost of shipping. Costs associated with refusing a package will be assumed by the customer and a 25% restocking fee will be assessed to the order.

Please contact support@lakasha.com if there is an issue with accepting your package. La Kasha will not be responsible for orders that are returned or destroyed because the shipping company cannot get a hold of the customer. Once we email your tracking information, it is the customers responsibility to look out for their tracking email and track their package.