At LA KASHA, customer satisfaction is important to us. Please read our return and exchange policy carefully before placing an order.
Eligible Countries
This return and exchange policy applies to orders shipped to selected European countries, including Austria, Germany, Spain, and other supported EU destinations shown at checkout.
Returns Policy
We accept returns for both defective and non-defective products, subject to the conditions below.
    Return Window
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Returns must be requested within 14 days of delivery
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Customized or made-to-order items
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Items showing signs of wear, damage, or alteration after delivery
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Clearance or final sale items (if mentioned on the product page)
The item must be unused, unwashed, and in original condition with all tags intact.
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Non-Returnable Items
Returns are not accepted for:
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Customized or made-to-order items
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Items showing signs of wear, damage, or alteration after delivery
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Clearance or final sale items (if mentioned on the product page)
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with clear photos for verification.
Exchange Policy
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Exchanges are accepted, subject to product availability
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Exchange requests must be made within 14 days of delivery
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If the requested replacement item is unavailable, a refund or store credit may be offered.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
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Original shipping charges are non-refundable
Refund Process
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Once the returned item is received and inspected, refunds are processed within 7–10 business days
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Refunds will be issued to the original payment method
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Processing time may vary depending on the payment provider or bank
Important Notes
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Customers must contact us before returning any item. Unauthorised returns may not be accepted.
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LA KASHA is not responsible for items lost or damaged during return shipping.
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Delivery and return timelines are calculated in business days and exclude public holidays.
Contact Us
For return or exchange requests, please contact us at:
📧 lakashastore@gmail.com